--New research indicates key component of PR for small orgs has to do more with building community relationships, rather than garnering publicity--

- approach PR holistically from a variety of perspectives and view the function as both proactive and reactive
- practice PR based more on instinct and personal feeling than on formal training
- tend to focus on the use of personal and direct forms of communication, as opposed to mass media or large gatherings to communicate messages
- begin to change and formalize their communication processes and procedures when they reach about 20 employees













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